We'll refund you. No drama.

30-day money-back guarantee

If you're not happy with Steady Plus or Family within 30 days of your first paid charge, we'll refund the full amount in NZD. No questions, no forms, no “may we ask why” survey.

How to get one

Email hello@steady.nz from the address on your account. Mention you'd like a refund. We aim to process it within 2 business days. The refund lands on the original card via Stripe — usually 3-7 business days from your bank's side.

What's covered

• Your first paid charge on Plus or Family, if requested within 30 days of that charge.
• Renewals charged in error (e.g. a billing system bug, a duplicate charge, or a card you forgot to remove).

What's not covered

• Subsequent renewals after you've been on the plan for more than 30 days. Cancel anytime to stop future renewals — you'll keep paid features until the end of the current billing period.
• Add-ons or one-off purchases bought through the in-app store (gems, top-ups). These have their own consumer-law terms; email us if there's a problem.

Cancelling without a refund

You can cancel your subscription anytime from Settings. Cancelling stops future charges; you keep paid features until the end of the period you've already paid for. No refund is issued for the unused portion unless the 30-day window above applies.

Your consumer rights

This policy is in addition to your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986. Nothing here limits those rights — if Steady is faulty or doesn't do what we said it does, you have stronger statutory remedies that we cannot contract out of.

Contact

hello@steady.nz — replies usually within one business day.